Prerequisite: None
This session will focus on our journey using the notion of “domains” to organize our data (all levels of data—from public to highly confidential) and its impact on our organization, from IT teams to LOB (line of business). Then, building on the impact that domains had on how we are working and to help accelerate the shift towards a customer experience approach, we will share how we put in place a new mechanism called “executive convergence” sessions where selected leaders are tackling hard and complex challenges. Throughout the session, we'll discuss ways we're leveraging AI behind the scenes to enhance customer experience.
During our conversation, we will share:
- How aligning by domains helped shift the mindset of our line of business in terms of projects, processes, and especially promoting domain-oriented data ownership.
- How data products helped our shift from project to product (to support our customer experiences), improved data quality, and also enabled us to start AI (artificial intelligence) and AA (advanced analytics) projects quicker.
- How weekly O&I (operations and intelligence) meetings helped establish a shared language between business and IT and even prompted us to reassess our workforce and organizational structure. This included our organizational strategies for building modern data management teams (e.g., DevOps, DataOps, data product managers).