Social listening uses technology to facilitate communication over social media channels. It allows companies to scale up their customer care programs using data integration and natural language processing capabilities.
- By Troy Hiltbrand
- March 30, 2017
A recent report from IDC makes some bold predictions about analytics, cognitive computing, and artificial intelligence.
Financial services can benefit from the many competitive use cases enabled by artificial intelligence and machine learning, but adoption has been slow.
- By Brian J. Dooley
- March 13, 2017
O'Connell spoke recently about his work "at the confluence of analytics software and customers' business problems" and what he sees as the future of AI solutions.
- By James E. Powell
- March 10, 2017
In order to use advanced analytics insights, we must identify and control for our biases. In all likelihood, we're going to be surprised by what we find.
Learn about data science improving incentive programs, AI changing customer service, and machine learning discovering and creating new materials.
- By Lindsay Stares
- March 2, 2017
The increasing importance of deep learning could bring about another skills shortage as the desire for practitioners outpaces supply.
- By Brian J. Dooley
- February 24, 2017
Deep learning is an increasingly important part of the AI toolkit, yet it is often misunderstood.
- By Brian J. Dooley
- February 23, 2017